Please writer to SUPPORT@QWERKYTOYS.COM for all your support inquiries! Thank you!
I know a lot of you guys are using the Qwerkywriter with WIN 10 devices, such as the Surface and the Surface Pro. Here is a quick start guide that can help you pair the Qwerkywriter quickly and easily so you can be up and writing! Let's get to it.
Update - List of external bluetooth dongles we recommend.
Plugable USB Bluetooth Dongle. (tested and verified)
But many of the newer bluetooth dongles should work well also. Please stay tuned for futher lists.
UPDATE: We are aware of an issue with certain WIN10 machines where turning off and turning back on the Qwerkywriter after WIN machine goes to POWERSAVE mode is the only way to re-establish connection. Sorry for the inconvenience and we will let you know if we have an update incoming.
UPDATE: Avoid using USB Hubs to put your dongle if possible. We've found that this can interfere with wake function on WINDOWS. Try to put the dongle directly on to the computer or on the motherboard.
UPDATE: WIN 10 Powersave mode can interfere with customers using External Bluetooth Dongles. In order to make sure the Qwerkywriter can stay connected and WAKE the WIN 10 device, be sure to DISABLE the USB selective suspend setting under Power Management section in your WIN 10 Control Panel.
UPDATE: BLANK PASSCODE FRUSTRATIONS
We've been trying to get to the bottom of this issue where some users where they see a "Same Passcode" issue. No one ever actually writers these randomly generated bluetooth Passcodes so it can be very frustrating not remembering what it is.
When you accidentally or deliberately press the CONNECT button on the Qwerkywriter, repeatedly to a Qwerkywriter that is already Paired, sometimes your Qwerkywriter will stop functioning because it puts the Qwerkywriter in to PAIRING mode. This can cause some havoc with connectivity.
If you are having trouble and see this screen, try to click on the "try entering a passcode on it" That SHOULD generate a new passcode you can now type on the Qwerkywriter (followed up the ENTER) button. And this should RePair the Qwerkywriter.
The problem is that even if you remove the device and try to "re-pair" the Qwerkywriter, because WIN 10 remembers your specific Qwerkywriter, it will still give you this "blank" passcode screen. However, it looks as though WIN 10 finally updated this some time ago where you if click the "Ok, try entering a passcode on it" - WIN 10 will generate a new passcode for you to enter. This should resolve the issue.
Again, press the connect button carefully.
UPDATE: Looks like SOUNDBOT has a new WIN10 compatible dongle for $7.99 on Amazon Soundbot model SB342. We recommend this dongle for our WIN10 users who need either doesn't have a Bluetooth transmitter or need to upgrade their Bluetooth transmitter to work with our Qwerkywriter. Below is the link.
EDIT: Sometimes hitting the CONNECT button, the round button on the back of the Qwerkywriter, holding it down a second or two, gets the Qwerkywriter into a RESET mode. This will also generally resolve most connectivity issues.
1. Goto the right lower corner and find the Bluetooth icon button.
2. When you click on the Bluetooth ICO, this menu will show up. Click on the Add a Bluetooth Device
3. Be sure your QWERKYWRITER is fully charged and that you have switch the QWERKYWRITER to ON. Then press the CONNECT button behind your QWERKYWRITER. Also make sure your QWERKYWRITER isn't too far from your device. Another thing is make sure you have Unpaired and REMOVED the QWERKYWRITER from any other Bluetooth device you have paired with - such as your iphone or other device!
The QWERKYWRITER should immediately show up.
4. Some of you have reported not seeing this passcode. If you don't there is something wrong. Turn off your QWERKYWRITER and possible reboot your machine.
When you see this passcode type them in - carefully. BE SURE to press ENTER after you press the code.
5. Now you are all set to write your next epic novel! or some forgettable facebook post. Either way, it's super fun with the QWERKYWRITER, no? Yes! it is! :)