Here are some answers to frequently asked questions before purchasing the Qwerkywriter.
Will this fit the iPad Pro 12.9?
Yes, the Qwerkywriter's heavy duty stand can support any tablet up to 13 inches both vertically and horizontally, up to 5/8 inch in thickness.
Why doesn't the Qwerkywriter have backlit LED's?
- Battery Life. Our customers preferred battery life over anything else so we prioritized battery life. When you add LED's, the drain on the keyboard is immense.
- Light bleed. The way most backlit switches are designed, with our "floating" typewriter keycaps, the LED exhibited excess residual "light" bleed, making the LED very distracting from our overall aesthetic. We are working on ways to really contain the light pipe but that requires other compromises. Other knock off Qwerkywriter add the LED anyway despite this LED bleeding and frankly we think it looks cheap and distracting.
- High Contrast Etching. Finally, we think that the high contract etching is just fine and legible in even low light.
Does the Qwerkywriter have hot-swappable switches?
The Qwerkywriter currently does not have hot swappable switches. We think that the current Cherry MX clicky switches clearly match our Typewriter aesthetic.
Does it work on PC or Mac?
The new Qwerkywriter® has USB connection and Bluetooth* connection will work on all PCs and Macs. Certain PCs (older PCs pre 2015 or PC's without a Bluetooth Transmitter) may require a separate bluetooth dongle in Bluetooth mode.
Will the Qwerkywriter be available to purchase in my country?
We do have a few stores that carry the Qwerkywriter. Please check the store locator link to see if there is one near you. If not, we do ship worldwide!
What is your warranty?
We will support parts & labor for 1 year after your purchase date. Buyer is responsible for shipping costs.
Any damage caused by user will be charged parts & labor (such as liquids, abuse, alteration, improper storage, unauthorized repairs, modification, accidents, neglect, abuse, or use with other cables/devices not recommended).
To obtain warranty service, please contact us at support@qwerkytoys.com with subject line "Warranty Service". Do not return any unit without our authorization.
What is your return policy?
Not happy with your order? You can return your order within 30 days of delivery for a refund minus any shipping fee as long as unit is in new condition.
If unit has been used and packaging box is damaged, there may be a 15% restocking fee. To process a return, please click here.
To avoid any charges, all returns and exchanges must include the original packing material, product box and accessories.
Refunds will generally appear within 3-5 business days after it's been processed. It will be refunded back to the original method of payment.
Contact Us
Also check out these links for additional details.
https://www.qwerkywriter.com/pages/new-user-setup-getting-started
https://www.qwerkywriter.com/pages/troubleshooting
Don't see your answer? For technical questions, please contact support@qwerkytoys.com For all other general inquiries, you can reach us at general@qwerkytoys.com