Key Stuck or Lagging
Your Qwerkywriter is a high performance machine. So we always recommend if possible to use USB wired mode for the optimal typing experience, especially if you are a fast or a professional typist.
You can even connect to iPads and Tablets via USB mode with the proper adapters.
For wired connect for iOS devices with Lightning Cable
For wired connection to iOS or Android devices with USB - C
For wired connection to Android devices with micro USB
Bluetooth is recommend for casual use. But we've have some tips for you to get the best results.
Key physically gets stuck?
- Try pressing the key repeatedly/quickly.
- Try swapping out keycaps.
If swapping out keycaps resolves the issue, new replacement keycaps can be purchased here.
If after swapping out the keycaps the issue is not resolved, contact firstname.lastname@example.org for further instructions.
Key physically presses but there is nothing being typed on screen/only types sometimes?
- A low battery can cause various key issues.
Charge the Qwerkywriter S for at least 4-5 hours. Once the charging cable is connected the red LED will turn on indicating that the battery is being charged. Once the battery is at 100% the red LED will turn off.
- Switch from using Bluetooth to using USB mode
If you're using a PC, or device with a USB port, connect the Qwerkywriter S and use it in USB mode. Key issues could be linked with connectivity issues, so switching to a wired USB mode will eliminate any wireless issues.
- Try resetting Bluetooth
If the problem only happens in Bluetooth mode, REMOVE Qwerkywriter S from your PC/devices paired Bluetooth devices and pair again.
Keys type but I have to wait for on screen words to catch up with what I’ve typed(lagging) or extra letter/spaces get typed.
- Enable NKey mode (optimal use in USB mode but supported in Bluetooth mode)
- Use Qwerkywriter in wired USB mode
Wired connections will always have a better response time then wireless connections. If your PC/device has a USB port, try using the Qwerkywriter S in wired USB mode.
Using only in Bluetooth mode?
- Plug in charging cable and use Qwerkywriter S in Bluetooth mode while plugged in for charging.
If not resolved after the battery is fully charged, see if using Bluetooth mode, while plugged in for charging, resolve the issue. Replacement batteries can be purchase here.
- Try resetting Bluetooth
REMOVE Qwerkywriter S from your tablet/smart phones paired Bluetooth devices and pair again.
Disable key repeat in your computer/device settings
Settings > General > Accessibility > Keyboard > Key repeat(OFF)
System Preferences > Keyboard > Slide key repeat bar to OFF
Settings > Devices > Devices and Printer(under Related Settings) > Right click Qwerkywriter S > Keyboard Settings > Slide Repeat delay to long > click Apply